Patient Contact

DHU Health Care's services are available when your General Practitioner (GP) surgery is closed. Typically this is from 6.30pm to 8.00am on weekdays, and all day on weekends and bank holidays. When you are unwell and need healthcare advice or you think you need an appointment, please call NHS 111. A call handler will take your call and take some information. Some of the details that you will be asked for are:

  • The phone number that you are calling from
  • The patient's date of birth and home address
  • The patient's registered GP surgery and the name of their GP
  • The patient's symptoms

Where possible you will be dealt with in one call, but when the service is very busy you may be called back. At the end of your call you will be told what the most appropriate course of action is. This could be:

  • Health advice over the phone
  • An appointment at a treatment centre
  • A visit to your home by the service
  • To visit your GP when they are next open
  • Advice to attend your nearest Accident and Emergency (A&E) Department
  • Transfer to the ambulance service

If you are on holiday or staying with friends or relatives you can access our service.