Sources of information to assist in the identification of appropriate patients may
include General Practitioner's (GP) and Nurse/Clinicians in Practices, Practices
Accessing Primary Care Trust (PCT) Health Informatics Data -
- Most expensive
- High users
Any clinician considered appropriate by the practice may refer a patient and complete
the RightCare Management Plan. This must be in conjunction with the patient and
their carers to establish the best prospects of patient concordance. The plan should
include appropriate clinical details, current medication and specific instructions/advice
on the required patient management for the receiving clinician should the patient
access the service. A copy of the RightCare management plan is e-mailed to Derbyshire Health United (DHU) and an appropriate
record should be made at the practice.
The patient and appropriate carers should also be involved in completing the traffic
light 'patient information leaflet' making sure that they understand when to access
the scheme, how to access through the direct telephone number and what to expect
when they contact the service. This leaflet remains with the patient in their home.
- Register the patient and RightCare Management Plan
- Notify NHS Direct, Chesterfield Royal Hospital, Royal Derby Hospitals and East Midlands
Ambulance Service that the patient is part of the programme
- Confirm registration back to the practice together with the review date
- The patient (or carer) will be put straight through to a clinician who will have
access to the Care Management Plan via the computer system and they will manage
the patient episode accordingly
- Details of the consultation will be forwarded to the patients own surgery by 0800hrs
the following day and where appropriate an entry will be made in the patients hand
held records
Should the patient contact NHS Direct, Chesterfield Royal Hospital, Royal Derby
Hospitals or call an ambulance by dialling 999 – information
systems will alert these organisations that the patient is participating in the
RightCare Programme. This ensures appropriate interventions.
Click here to download the RightCare Implementation Guidance document