Derbyshire Health United (DHU) provide out of hours
(OOH) primary healthcare services to over 1 million people across Derbyshire and
North Nottinghamshire.
If you need to see a doctor or nurse when your GP surgery is closed RING YOUR
NORMAL GP SURGERY TELEPHONE NUMBER. You will be transferred to the DHU OOH service
or an answer message will give you the correct telephone number to call.
The OOH service is based on either telephoning one of our call centres where patients,
their relatives or carers can speak to trained staff, doctors and nurses who will
assess their need and either provide advice over the telephone or make an appointment
to attend one of our local clinics or for patients who are house-bound or so unwell
that they are unable to travel, arrange for a doctor or nurse to visit them at home.
The OOH service is required to meet the Department of Health's OOH Quality Standards.
This means that the service will meet a range of quality indicators including promptly
answering the telephone, providing assessment of your healthcare problem and ensuring
patients are seen within a timeframe appropriate to their needs.
All staff that DHU employ or who contribute to the OOH service are trained and are
very knowledgeable about how health and social care is organised locally in your
area.
If you live close to one of our urgent care centers (at
New Mills,
Swadlincote
and
St Oswald's, Ashbourne) or you are able to get to the
Walk-in Centre
(link opens in a new window) in Osmaston Road, Derby, you do not need to telephone
to make an appointment, you can walk in at the times that the centres are open.
You will be assessed by a nurse who will ensure appropriate advice and treatment
is provided. If the centres are closed please telephone your usual GP's surgery
number.