Accessing DHU

Derbyshire Health United (DHU) services are available when your GP surgery is closed. Typically this is from 6.30pm to 8.00am on weekdays, and all day on weekends and bank holidays.

When you are unwell and need healthcare advice or you think you need an appointment, please call the GP surgery that you are registered with and your call will be directed to us. Some surgeries will divert your call directly to us while others will leave a message with our telephone number.

A call handler will take your call and take some information.

Some of the details that you will be asked for are:

The phone number that you are calling from
The patient's date of birth and home address
The patient's registered GP surgery and the name of their GP
The patient's symptoms

Depending on the problem you may be transferred to a nurse or doctor.

Where possible you will be dealt with in one call, but when the service is very busy you may be called back.

At the end of your call you will be told what is the most appropriate course of action.

This could be:

Health Advice over the phone
An appointment at a treatment centre
A visit to your home by the service
To visit your GP when they are next open
Advice to attend your nearest Accident and Emergency (A&E) Department
Transfer to the ambulance service

If you are on holiday or staying with friends or relatives you can access our service.

Appointments and Home Visits

When calling into our service you may be given an appointment at one of our primary care centres (PCC). If your condition does not allow you to travel to one of our PCCs or if you are housebound you may be given a home visit instead.

DHU also run two out of hours walk-in centres where a pre-booked appointment is not required to attend.

A full list of our PCCs and walk-in centres can be found by clicking here.